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Shipping & Returns

Shipping:

Items will be shipped via USPS once your order and payment has been received. For large purchases, we may contact your credit card company to verify the purchase. Your tracking number will be sent via email to the email address you provided in your client profile.  Items will ship within 3-5 business days, a signature is required for delivery.  If you are not available to sign for the package, instructions will be left for you to receive your package. 

Returns:

In store purchases may be returned unworn and inspected for quality within 3 days.  Any item considered for a full refund must not have any visible signs of wear and damage.  Any watches that have been resized are not eligible for return.  Pandora purchases are non refundable but can be exchanged.

Online purchases must be returned overnight within 2 days of receiving the item from Memories.  Any item considered for a full refund must not have any visible signs of wear and damage.  Any watches that have been resized are not eligible for return.  Pandora purchases are non refundable but can be exchanged or items of equal value. 

Items must be shipped with insurance and proper tracking information.  Memories reserves the right to refuse any return or refund based on the condition of the merchandise.  Memories is not liable for any returns that are lost in the mail. 

If you have any further questions on shipping & returns, please contact us at info@purestmemories.com.